Drive customer engagement initiatives at Scotiabank as a Digital Channels & Customer Engagement Manager in Toronto. Focus on strategic enhancements for small business digital journeys.
This role supports the Senior Manager in creating impactful digital strategies for customer acquisition and retention. You will analyze performance metrics, implement best practices, and maintain robust relationships with third-party vendors to improve customer experience in digital channels.
Key Responsibilities:
• Influence digital engagement strategies for small business customers
• Track and analyze performance against KPIs continuously
• Standardize processes for digital sales effectiveness
• Provide regular updates on project status to stakeholders
• Recommend innovative solutions to enhance customer interactions
Requirements:
• 5+ years of relevant experience in financial services
• Excellent organizational skills to manage multiple projects
• Proven stakeholder management abilities
• Deep understanding of digital trends and landscape
• Relevant university degree in business or technology
Contribute to Scotiabank's mission by leveraging digital insights to enhance small business customer experiences.
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