Join ADP as the Director of Service Delivery, where you will lead teams to enhance customer service and streamline operations. This leadership role promotes a culture of inclusivity while driving business growth.

As Director of Service Delivery, you will play a crucial role in management and strategy within one of ADP's highest revenue-generating sectors. Your responsibilities include overseeing productive service delivery for Majors Upmarket Clients and nurturing a collaborative workplace atmosphere. You will be tasked with developing strategic partnerships and ensuring your team meets performance goals.

Key Responsibilities:
• Oversee client practitioner relationships for strategic resolutions
• Achieve key performance indicators for NPS and retention




• Drive organizational planning for onboarding new clients
• Foster human resource management and employee development
• Lead evaluation and feedback processes for team members

Requirements:
• Requires 8+ years in service delivery leadership
• At least 5 years of experience in people management
• Demonstrated ability in client relationship management
• Strong interpersonal and communication skills
• Skill in mentoring and developing future leaders

Empower your team and enrich client relations as the Director of Service Delivery with ADP.
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📌 Director Service Delivery Role at ADP (Ontario)
🏢 Socket.dev
📍 Ontario