Transform customer support experiences as a Data Analytics Lead at the company. Utilize your analytical skills to deliver insights and foster loyalty within the Safety & Customer Care team.

In this hybrid role, you will collaborate closely with various cross-functional teams, driving strategic initiatives that enhance customer interactions. Your expertise in data analytics will enable you to define metrics for success and design frameworks for decision-making. You'll play a pivotal role in resolving customer issues efficiently and effectively, ensuring they feel valued.

Key Responsibilities:
• Collaborate with cross-functional teams to achieve business objectives
• Build and analyze dashboards to track support metrics




• Develop frameworks for decision-making and process scalability
• Execute A/B tests to evaluate product feature impacts
• Present KPI performance findings to senior leadership

Requirements:
• Degree in a quantitative field; advanced degrees are preferred
• 2+ years in data science or analytical roles
• Proficiency in SQL and Python
• Robust communication and relationship skills
• Ability to solve complex business problems

Leverage your analytical expertise to enhance the customer experience at the company.
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📌 Data Analytics Lead Safety & Customer Care (Ontario)
🏢 United States Digital Space
📍 Ontario