Lead insights-driven initiatives for guest experience at WestJet. As a Strategic Insights Team Manager, your role focuses on delivering impactful research and recommendations.

In this managerial role, you will be crucial in advancing WestJet’s Strategic Insights function. You'll oversee research programs and lead a team to extract actionable insights from data. Your work will directly influence strategic decisions within the organization, ensuring alignment with guest and employee needs.

Key Responsibilities:
• Manage a talented Strategic Insights team for success
• Ensure rigorous execution of research initiatives
• Simplify complex data into explicit recommendations
• Collaborate with leaders to define research needs
• Improve methodologies and adapt research technologies

Requirements:
• Bachelor’s degree in business or related discipline
• 7+ years in customer insights or analytics
• 3+ years in leadership roles
• Strong background in qualitative and quantitative research
• Familiarity with CX platforms like Qualtrics

Contribute your strategic expertise at WestJet to enhance the guest experience through informed insights.
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📌 WestJet Strategic Insights Team Manager (Alberta)
🏢 WestJet
📍 Alberta