Become a Customer Success Manager at Harvey and lead the transformation of legal services through cutting-edge AI. Ensure clients maximize value from their engagement with our platform.

This role focuses on managing relationships across a diverse mid-market clientbase, making you essential to their successful adoption of our technology. By leading training sessions, creating process documentation, and monitoring customer health, you’ll contribute to both client satisfaction and long-term business growth. We seek experienced candidates passionate about scaling customer success.

Key Responsibilities:
• Oversee client integration of Harvey’s AI technology
• Facilitate training for end users to ensure engagement




• Manage and nurture relationships with over 40 clients
• Design scalable documentation and playbooks
• Analyze performance metrics for client success

Requirements:
• Experience in legal or SaaS client management
• Solid strategic planning and communication skills
• Results-driven with the ability to prioritize tasks
• Collaborate effectively as a team-oriented individual
• Knowledge of Salesforce and Catalyst preferred

Drive the future of professional services at Harvey, fostering success through innovative technology.
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📌 Customer Success Manager for AI Innovator (Ontario)
🏢 Harvey
📍 Ontario