Join Accenture Song as a CCaaS Migration Lead and drive transformation initiatives for cutting-edge customer experiences. Lead technology solutions and ensure seamless migrations for clients.

In this client-facing role, you’ll be responsible for guiding the architecture and strategy for complex CCaaS solutions. Develop key relationships and manage the delivery lifecycle while innovating through AI and automation technologies. Your insights will shape the future of customer service offerings across diverse industries.

Key Responsibilities:
• Guide CCaaS delivery for customer engagement channels
• Develop migration strategies from legacy systems
• Oversee integration with CRM and backend systems




• Manage agile project planning and resources
• Collaborate on creative UI/UX design practices

Requirements:
• 7+ years in architecting cloud contact center platforms
• Proven CCaaS experience, especially in Amazon Connect
• Strong migration strategy background from legacy systems
• Hands-on knowledge of AWS cloud technologies
• Expertise in designing AI chatbot solutions

Shape the future of customer service at Accenture with your architectural leadership and strategic insights.
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📌 CCaaS Migration Lead - Accenture Song (Ontario)
🏢 Accenture
📍 Ontario