Become a vital part of cloud transformation as an AWS Connect Engineer specializing in migration and AI in Toronto. Your expertise will be crucial for successful implementations.
This role focuses on end-to-end design and integration of Amazon Connect for contact centers. You will develop AI solutions and work with various business units on crucial migrations. Your hands-on experience will not only facilitate projects but also involve mentoring internal engineers on Amazon Connect functionality and integrations.
Key Responsibilities:
• Lead the design and integration of Amazon Connect
• Develop AI-driven solutions for enhanced contact services
• Connect with CIAM and IVR systems for effective routing
• Engage with stakeholders for effective project delivery
• Train engineering resources on Amazon Connect capabilities
Requirements:
• Extensive experience with Amazon Connect platforms
• Proven skills in agentic AI and integration techniques
• Solid experience in enterprise migration projects
• Fluency in CIAM and related services
• Leadership qualities for training and mentoring
Harness your expertise in AWS Connect to drive transformative cloud contact center solutions.
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