Lead transformational initiatives at Xplore as the Director of Customer Care Strategy & Enablement. Shape a contemporary contact centre focused on delivering exceptional customer experiences.

In this influential role, you will define and implement the strategic roadmap for Customer Care at Xplore. By driving improvements through data-driven decisions, operational efficiencies, and cross-departmental collaboration, you will enhance customer retention and optimize service delivery. Experience in a matrixed organization is essential to succeed in this position.

Key Responsibilities:
• Design and execute customer care transformation strategy
• Lead initiatives for enhancing customer interactions and journey
• Identify improvements through digital adoption and automation




• Foster partnerships to streamline processes and boost customer loyalty
• Prepare executive reports and strategic updates

Requirements:
• Deep understanding of contact centre operations
• Expertise in strategic planning and execution
• Telecommunications experience or complex service environment knowledge
• Strong communication and influential leadership skills
• Agile methodology familiarity is beneficial

Drive customer-centric initiatives that empower Xplore’s commitment to an outstanding broadband experience in rural living.
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📌 Xplore Director Customer Care Innovation (New Brunswick)
🏢 Xplore
📍 New Brunswick