Become the Manager of Investigations at OBSI, leading a team to resolve consumer complaints fairly and professionally within a hybrid working model in Toronto. Play a pivotal role in advancing financial justice.

The Ombudsman for Banking Services and Investments seeks a skilled leader to direct investigations and ensure complaints are resolved efficiently and with integrity. You will work closely with a team of professionals, driving investigation quality and tackling systemic financial issues across the sector. This role emphasizes collaboration, leadership, and the commitment to OBSI’s mission.

Key Responsibilities:
• Lead objective investigations into consumer complaints
• Ensure high standards and efficiency in operations




• Collaborate with investigators for consistent results
• Address systemic issues impacting consumers
• Encourage team development and effectiveness

Requirements:
• Proven leadership in banking or investments
• Expertise in complaint resolution processes
• Solid communication and leadership skills
• Ability to navigate complex financial issues
• Passion for enhancing financial justice

Join OBSI and contribute significantly to making Canada’s financial system fair and accountable.
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📌 Hybrid Manager Investigations Role at OBSI (Ontario)
🏢 OBSI - Ombudsman for Banking Services and Investments
📍 Ontario