Become the founding Customer Success Manager at Terminal in Toronto, where you'll drive client activation and success strategies. Shape the future of customer engagement in the commercial fleet industry.
As the first hire in this role, your focus will be on transforming how Terminal activates enterprise clients. You will work closely with key stakeholders to ensure a seamless transition from contract signing to production. Your initiatives will legitimize the recent Customer Success framework while enhancing customer satisfaction and retention.
Key Responsibilities:
• Manage time-to-value from signing to certification
• Guide customers to achieve meaningful utilization
• Organize and lead proactive status meetings
• Develop success plans signed by client champions
• Drive quarterly business reviews that validate success
Requirements:
• Experience in enterprise customer success for technical products
• Strong alignment management across diverse customer teams
• Insight into data infrastructure and its operational implications
• Clarity in communicating complex concepts to executives
• High-drive individual focused on facilitating client success
Lead the establishment of impactful customer success strategies at Terminal in Toronto.
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