Drive operational success in Citi's Securities Services division as a Senior Support Analyst. This role encompasses hands-on operational management, stakeholder communication, and hybrid work arrangements.

You'll become an integral part of the Data & Client Platforms group, focusing on enhancing production support for key applications utilized by major institutional investors. The position allows for direct involvement in platform modernization and automation initiatives, encouraging innovation while managing incident life cycles and driving efficiencies across services.

Key Responsibilities:
• Provide L2 support, ensuring timely incident management
• Conduct platform checks and foster stakeholder communication




• Act as liaison for client-impacting issues
• Lead problem-solving efforts for recurring incidents
• Drive automation and operational improvements in support

Requirements:
• At least 5 years in application support or operations
• Proficient in ITRS Geneos and SQL
• Demonstrated ITIL practices for production roles
• Experience in scripting procedures for efficiency
• Knowledge of global support operations

Join Citi in pushing the boundaries of operational excellence and client service!
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📌 Senior Support Analyst in Securities Services (Ontario)
🏢 Citigroup
📍 Ontario