Transform user support experiences at EQ Bank as the End User Support Manager. Focus on operational excellence and team leadership in a energetic hybrid environment.

In your role as End User Support Manager, you will be key to ensuring high-quality support for users at EQ Bank. Lead a dedicated team of Technologists while overseeing the efficient handling of service requests and incident resolutions. Your position also entails developing effective SOPs to streamline services and foster an environment of continuous growth.

Key Responsibilities:
• Direct a team and oversee their daily operations
• Manage incident triage and service request handling
• Create and implement standard operating procedures
• Promote adherence to compliance standards
• Monitor performance KPIs and provide feedback

Requirements:
• Minimum 5 years of IT service delivery experience
• 2+ years managing service desks and desktop support
• Knowledge of the ITIL4 framework
• Proficiency in Microsoft technology solutions
• Strong ability to mentor and guide team members

Join EQ Bank in shaping future user support services.
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📌 End User Support Manager at EQ Bank (Ontario)
🏢 Socket.dev
📍 Ontario