Elevate Mastercard's product operations as the Director of Customer Migration and Engagement. Lead strategic initiatives that enhance clients' transition to next-generation dispute management solutions.

This role requires a dynamic leader capable of managing comprehensive migration projects, fostering deep collaborations with issuers and fintech partners. You will assess operational needs and create consultative strategies that promote successful platform adoption. Your unique blend of program management and technical expertise will be essential in achieving customer satisfaction.

Key Responsibilities:
• Drive the execution of strategic customer migration initiatives
• Build and maintain executive relationships with customers
• Conduct assessments for current and future operational states




• Coordinate across teams to address stakeholder needs
• Develop operational playbooks and measurement frameworks

Requirements:
• Experience managing large-scale implementations across sectors
• Background in API and SaaS platforms
• Robust problem-solving skills and data-driven decision-making
• Excellent communication abilities for diverse audiences
• Bachelor's degree required; advanced degree preferred

Contribute to Mastercard's mission by transforming client relationships and enhancing operational capabilities.
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📌 Customer Migration Director at Mastercard (Ontario)
🏢 Socket.dev
📍 Ontario