VACANCY DETAILS
VACANCY NUMBER: 44093PS

JOB TITLE: WARD CLERK, CPT

STATUS: CASUAL PART TIME

DEPARTMENT: 2A

LOCATION: MAROTTA FAMILY HOSPITAL, ST. CATHARINES

HOURS OF WORK: AVAILABILITY IS REQUIRED FOR DAYS, AFTERNOONS, NIGHTS, WEEKENDS AND STATUTORY HOLIDAYS. SHIFTS MAY BE OFFERED IN ADVANCE OR ARISE ON SHORT NOTICE, INCLUDING LAST MINUTE CALL-INS BASED ON OPERATIONAL NEEDS

POSTING DATE: 19 AUGUST 2026

CLOSING DATE: 25 AUGUST 2026

NUMBER OF POSITIONS: 2

UNION: SERVICE EMPLOYEE'S INTERNATIONAL UNION-CLERICAL

WAGE RANGE: $27.735 TO $29.705 PER HOUR

POSITION OBJECTIVE
As a member of the patient care team, the Ward Clerk supports the department under the direction of the Clinical Manager or delegate. This role is responsible for a wide range of administrative duties, including clerical support and coordination of inquiries. Serving as the primary point of contact for patients, families, and NH team members, the Ward Clerk ensures efficient processes, clear communication, and timely assistance, contributing to a seamless care environment and a positive patient experience.

QUALIFICATIONS

Completion of a Medical Office Administration Program or Medical Terminology course

Robust working knowledge of medical terminology

Minimum of one year clerical experience in a hospital or healthcare setting

Proficiency with computer applications including Hospital Information Systems, Microsoft Office, and data entry

Accurate keyboarding skills (minimum 45 w.p.m.)

Exceptional communication skills with the ability to respond sensitively and professionally to patients, families, team members, volunteers, and the public

Demonstrated commitment to delivering high-quality service, addressing patient needs, and resolving concerns with respect and timeliness





Proven ability to work collaboratively in a multi-disciplinary team environment while demonstrating initiative, accountability, and teamwork

Adherence to confidentiality standards in accordance with organizational policies

Must be available for all shifts, vacation replacement, sick time and paid holidays

Consistent and regular attendance required

OUR CULTURE AND VALUES
At Niagara Health, we value diversity, equity and inclusion, and welcome applications from all people. We are especially interested in hearing from you if you are excited about being part of a respectful and hard-working team in the beautiful Niagara Region, have a passion for service and excellence in healthcare, have a background or related expertise in the healthcare environment, supporting patient care and providing extraordinary customer-service.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Niagara Health will provide accommodations through the recruitment process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

At Niagara Health, we are committed to advancing diversity, equity and inclusion. As a part of this work, we collect information on Ontario Human Rights Code grounds and non-Code grounds in order to: hire and retain diverse talent, prevent and/or address systemic barriers to access and opportunity, improve service delivery and programs and advance diversity and inclusion overall. All identification questions are optional and include a "prefer not to answer" option.

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📌 0000044093 - WARD CLERK, CPT (Ontario)
🏢 Niagara Health
📍 Ontario