Become a Senior Scaled Customer Activation Manager at Ramp in Toronto. Focus on optimizing self-service customer experiences and leading effective onboarding strategies in a full time hybrid role.

In this impactful position, you will drive the expansion of Ramp's customer segment, managing onboarding for SMB accounts. Your role will involve collaborating with Product teams to enhance customer satisfaction, streamlining processes, and providing mentorship to junior staff. Analyze customer data to deliver valuable insights that inform future strategies and improve overall customer experience.

Key Responsibilities:
• Facilitate customer onboarding with Ramp's product suite
• Manage and support SMB accounts through onboarding




• Prioritize customer needs for optimal service
• Collaborate with Product teams for feedback implementation
• Develop training materials for onboarding processes

Requirements:
• Minimum 3 years in customer success or B2B sales
• Strong project management and communication skills
• Experience managing extensive customer portfolios
• Proactive with a strong sense of accountability
• Familiarity with CRM and project management tools

Lead customer activation efforts while contributing to a culture of growth at Ramp.
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📌 Ramp Senior Customer Activation Leader (Ontario)
🏢 RAMP
📍 Ontario