Drive customer services and operations at Toronto Hydro as a Director in a hybrid work model. Your leadership will shape customer journeys across various channels.

As the Director of Operations and Customer Experience, you will implement strategies that streamline operations while enhancing the customer experience. By leveraging technology and insights, you will formulate initiatives that promote transparency and operational excellence while managing a high-performing team.

Key Responsibilities:
• Define end-to-end customer experience strategies
• Ensure governance and compliance across service channels
• Drive performance through quality assurance in contact centers
• Implement cost optimization via data-driven improvements
• Advance customer engagement and success operations

Requirements:
• 15 years of leadership in customer service operations
• Minimum 7 years of senior-level experience
• Experience in regulatory frameworks is crucial
• Proven track record in large-scale contact centers
• Preferred Master’s degree in business or management

Lead transformative customer experiences at Toronto Hydro through creative strategy and a commitment to excellence.
#J-18808-Ljbffr

📌 Director of Operations and Customer Experience (Ontario)
🏢 Toronto Hydro
📍 Ontario