Job Description Build Your Future with Us
Are you passionate about customer service and looking to grow your career with a company that puts people first? As a Customer Service Representative, you will play a key role in supporting our customers and business partners in a non-sales, service-focused environment, making a difference in their experience every day. This is a great opportunity to leverage your interpersonal skills and customer-centric mindset in a collaborative, supportive workplace committed to continuous improvement. Every interaction is an opportunity to create value and make a meaningful impact on the experience of our clients and business partners.
What You’ll Accomplish With Us As a Customer Service Representative, you will be at the heart of our mission.
Responding to incoming calls and emails from clients and business partners (approximately 90% of interactions)
Making outbound follow-up calls as needed (approximately 10% of interactions)
Explaining information, answering questions, and documenting files following customer interactions
Updating personal information and documenting new claims requests
Handling more complex or unique cases and ensuring timely follow-ups
Contributing to the achievement of team objectives through established performance indicators and service protocols
Actively participating in daily team meetings and contributing ideas for continuous improvement
What Will Help You Succeed in This Role We are looking for someone who:
Has previous customer service experience
Demonstrates strong teamwork skills and a positive, collaborative attitude
Possesses excellent communication and interpersonal abilities, along with the ability to perform well under pressure
Is comfortable using technology and navigating multiple software applications
Has an advanced level of English, as this role requires daily verbal and written communication with unilingual English-speaking clients and business partners to provide information on products, follow up on requests, and process transactions
Knowledge of French is considered a solid asset,



as the successful candidate may occasionally interact with French-speaking clients and colleagues
Why You’ll Love Working With Us A work setting that values learning, collaboration, and professional development
An inclusive, equitable, and respectful workplace where everyone can thrive
Stable working conditions in a permanent, full-time position
Competitive benefits including health insurance, a retirement savings plan, ongoing training, and growth opportunities opportunities
A caring and engaged team that fosters a positive and supportive work environment
The typical hiring range for this position is between CAD $56,000 and $57,000 per year. The base salary offered may vary based on factors such as knowledge, skills, relevant experience, and internal equity considerations. At iA, we are committed to maintaining a fair, equitable, and market-driven compensation structure. Our compensation programs are reviewed regularly, and market data is updated annually to ensure alignment with current market conditions.
Location(s) Vancouver / 988 Broadway West Other Possible Location(s)
Company iA Financial Group
Posting End Date 2026-08-24
Company Overview iA Financial Group* is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management. With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because,



for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate. At iA, we’re invested in you. * iA Financial group includes the following entities: iA Services financiers, iA assurance auto et habitation, iA Gestion privée de patrimoine, PPI Management, Investia, iA Gestion de placements, Prysm, iA Clarington, Michel Rhéaume et associés, Garanties Nationales, WGI Manufacturing, WGI Service Plan Division, Lubrico, iA Financement auto
Our Commitment to Diversity and Inclusion At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability. Please note that if you need help or assistance to make the recruitment process more accessible for you, please Contact us here. Someone from our team will be happy to assist you with your needs.
As a reflection of our employees’ appreciation and engagement, iA once again stands out this year as one of Canada’s top employers according to Forbes. In 2026, iA Financial Group also ranks 1st among major publicly traded Canadian insurers. At iA Financial Group, our differences make us unique. We are committed to supporting and celebrating diversity because we believe that it is by bridging our differences that we will be stronger. Our employees’ wellbeing is our priority. We are also committed to creating a stimulating and safe work setting, in addition to offering a real work-life balance with our flexible work model. As a reflection of our employees’ appreciation, iA has been ranked as one of the top employers in Canada in 2023 by Glassdoor and Forbes.
Want to join the iA family, but there’s no job openings right now that match your profile? Let us know you’re interested!

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📌 Customer Service Representative (British Columbia)
🏢 Iaawg
📍 British Columbia