Join Pacific Blue Cross as a Manager, Travel and Call Centre, and shape customer service excellence in a versatile, hybrid workplace. Lead a dedicated team to achieve remarkable results. In this pivotal role, you’ll manage a team of about 16 employees, driving performance through strong leadership and a focus on continuous improvement. Your efforts will directly impact customer satisfaction and business growth in the competitive travel insurance landscape. Key Responsibilities:

- Supervise and develop unionized team members
- Evaluate performance data to identify growth opportunities
- Create strategies for heightened customer engagement
- Collaborate with various departments for optimized services
- Promote a culture of empowerment and support Requirements:
- Bachelor’s degree or equivalent in Business
- Valid Level 2 General Insurance License
- 5-8 years in relevant fields, especially sales
- Minimum 3 years in a leadership capacity
- Proven negotiation and customer service skills Drive significant business growth and enhance customer experiences at Pacific Blue Cross.

📌 Travel and Call Centre Manager Position (Burnaby)
🏢 Pacific Blue Cross
📍 Burnaby