Join iA Financial Group as a Client Service Representative where your dedication to customer service will shine. This one-year contract is based in Quebec, offering a hybrid work environment.

In this role, you will serve as the pivotal link for advisors, addressing their needs and providing timely solutions. Your ability to communicate effectively in both French and English is essential for success, and you will be recognized for your resourcefulness and analytical skills in this agile environment.

Key Responsibilities:
• Efficiently handle inbound calls and inquiries
• Provide detailed answers and technical support
• Log interactions in JIRA and participate in management meetings
• Follow up on outstanding requests and escalate issues




• Resolve complex customer issues using Stellar Service tools

Requirements:
• 2 to 3 years in customer service, preferably in financial services
• Bilingual proficiency (French and English) required
• Strong organizational and analytical thinking skills
• Ability to manage multiple tasks in a fast-paced setting
• Availability for a rotating shift schedule

Expand your career in customer service while contributing to client satisfaction at iA Financial Group.
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📌 Client Support Professional at iA Financial (Quebec City)
🏢 IA
📍 Quebec City