Lead innovative customer support efforts as the Assistant Director at the Minnesota Department of Revenue. This full-time position focuses on strategic operations and taxpayer relations.

As the Assistant Director in St. Paul, you will play a crucial role in shaping customer service policies and operational strategies. Collaborate with leadership to manage call centers and ensure effective taxpayer assistance. Your impact will be evident in improving service delivery and operational effectiveness.

Key Responsibilities:
• Provide operational oversight for customer support teams
• Develop processes for streamlined taxpayer communications
• Analyze performance metrics to drive quality in service




• Implement strategies for enhancing customer experience
• Coordinate service initiatives across the department

Requirements:
• Minimum of 4 years in a leadership capacity
• At least 1 year in tax administration
• Experience in creating policies for contact centers
• Solid analytical capabilities for performance assessment
• Ability to lead diverse teams in high-volume settings

Drive customer service excellence and operational improvements for the Minnesota Department of Revenue.
#J-18808-Ljbffr

📌 Customer Service Leadership Role in St. Paul (New Brunswick)
🏢 Minnesota Direct Care and Treatment
📍 New Brunswick