Lead the customer journey at Indigo as a Customer Experience Leader, dedicated to creating exceptional interactions and optimizing store operations. This role focuses on building a customer-centric culture, bridging physical and digital channels.

As a valued member of the Store Leadership Team, you'll manage daily operations and sales while championing Indigo’s mission. You will ensure your team is well-versed in product offerings and promotions, and you will spearhead operational excellence and safety standards.

Key Responsibilities:
• Inspire a customer-focused culture within the store
• Oversee store opening and closing operations
• Inform team about products, promotions, and programs
• Manage facilities, health, safety, and loss prevention
• Model and practice coaching and feedback

Requirements:
• 1-2 years in customer service, merchandising, or operations
• Proven leadership experience
• Solid business acumen and agility
• Knowledge of health and safety standards
• Availability for 25+ hours weekly, including evenings

Elevate customer interactions through leadership, operational management, and safety awareness at Indigo.
#J-18808-Ljbffr

📌 Customer Experience Leader at Indigo (British Columbia)
🏢 Indigo Books & Music
📍 British Columbia