Be part of Manion's close-knit team as a Customer Experience Specialist. This hybrid position allows you to connect with Plan Members via phone, email, and live chat, ensuring their needs are met effectively.

In this pivotal role, you'll provide critical support in plan coverage and claims processes. Benefit from a structured training program and a workplace that respects your work-life balance with adaptable scheduling. Your efforts will contribute to a culture that prioritizes mutual respect and shared success.

Key Responsibilities:
• Serve as the initial contact for Plan Members' needs
• Deliver outstanding customer service with advocacy
• Handle multiple inquiries while remaining organized




• Maintain professionalism in all communications
• Assist in achieving a cooperative team environment

Requirements:
• 2+ years of experience in customer service roles
• Excellent communication skills in English, both oral and written
• Relevant post-secondary education is preferred
• Strong multitasking skills for busy environments
• Experience with customer service technology and software

Utilize your expertise to enhance the customer journey at Manion, where your role has a genuine impact.
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📌 Manion Customer Experience Consultant (Ontario)
🏢 Manion, Wilkins & Associates
📍 Ontario