Become a key driver of service performance as the Senior Manager, Services - Field Operations with Staples Canada. This role, based in Richmond Hill, offers a hybrid work model focused on operational success and customer experience.

As a strategic leader within the Sales and Customer Experience framework, you will work closely with District Managers and Regional Service Managers to elevate service outcomes. Your responsibilities encompass the execution of service strategies, ensuring brand standards are met, and providing coaching to enhance sales capabilities among teams. Your analytical approach will help in identifying opportunities for improvement.

Key Responsibilities:
• Lead the execution of service strategies across divisions
• Collaborate with Field Leaders to improve service delivery




• Champion operational excellence and consistency
• Monitor compliance with national service standards
• Analyze performance metrics to promote data-driven decisions

Requirements:
• Post-secondary education in operations or a related field
• 7+ years’ experience in service management or field operations
• Strong experience in project leadership and collaboration
• Excellent sales acumen coupled with strategic thinking
• Multi-unit service workplace experience preferred

Drive excellence in field operations by leveraging your strategic insights and operational expertise at Staples Canada.
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📌 Staples Senior Manager - Service Excellence (Ontario)
🏢 Staples Canada
📍 Ontario