Shape the future of AMA's Centre Operations in Alberta as the Director. Lead efforts in operational excellence and create remarkable member journeys across various locations.

As a key leader, your focus will be on delivering consistency and improving the member experience across AMA's retail locations, including Insurance and Registries. Your responsibilities will include establishing SOPs, enhancing compliance, and spearheading omnichannel innovation initiatives. Reporting to the Vice President of Operations, your work will fulfill AMA's vision of community service and operational integrity.

Key Responsibilities:
• Develop and maintain operating policies and procedures
• Ensure compliance in operational practices and cash management
• Manage evaluations of centre performance and brand standards




• Collaborate on facility maintenance and security matters
• Oversee vendor management and product portfolio governance

Requirements:
• Minimum of 10 years in multi-location retail operations
• Relevant experience in regulated sectors desirable
• Robust capabilities in audit compliance and internal controls
• Expertise in vendor management and inventory strategies
• Exceptional ability to build stakeholder relationships

Lead with integrity and foster a positive retail environment at AMA, enhancing member satisfaction throughout.
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📌 Alberta Centre Operations Director Role
🏢 Alberta Motor Association
📍 Alberta