Embark on a rewarding career with Intact as a Bilingual Customer Service Representative. Join our Claims Department to provide critical support and exceptional service in both French and English.

As part of a vibrant team, you will contribute to our mission of delivering top-notch customer care. You will handle inbound inquiries, possess thorough knowledge of our offerings, and proactively resolve issues while documenting each case accurately. This role is suited for individuals who are adaptable and excel in team environments.

Key Responsibilities:
• Answer inbound claim inquiries and provide assistance
• Document all interactions and follow up as needed
• Engage in difficult conversations with professionalism




• Ensure adherence to daily call center performance metrics
• Execute a wide-ranging task list based on shifting priorities

Requirements:
• Fluency in French and English is mandatory
• Customer service experience preferred, sales skills a bonus
• Ability to manage time and prioritize effectively
• Self-starter with strong resilience under pressure
• Must be available during business hours, Monday to Friday

Contribute to Intact’s legacy of excellence in customer service while advancing your own professional goals.
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📌 Customer Service Role at Intact (Bilingual) (Ontario)
🏢 Intact Financial
📍 Ontario