Join Ricoh as a Managed Document Services Specialist, focusing on client satisfaction and fleet management. This role involves on-site service delivery and operational improvement analysis.
The Customer Operations Specialist I will implement Managed Document Services, ensuring compliance with SLAs. You will provide analytics on fleet optimization and assist in process documentation. Additionally, you will manage consumables and support customer service initiatives through effective data analysis.
Key Responsibilities:
• Ensure delivery of document services at customer sites
• Conduct fleet optimization analyses and deliver recommendations
• Assist in designing customer documentation and processes
• Manage data collection and KPI reporting for insights
• Oversee consumables inventory management
Requirements:
• Minimum 2 years in an administrative capacity
• Ability to communicate in both French and English
• Proficient in Microsoft Office, particularly Excel
• Strong self-direction and a qualified demeanor
• Vehicle access for meetings at client locations
Leverage your communication and analytical skills to drive success in customer operations at Ricoh.
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