Join Sage as a Bilingual Customer Support Expert, resolving issues for clients in French and English. This hybrid role emphasizes problem-solving and a deep understanding of Sage's product offerings.

You will be responsible for delivering exceptional customer service by identifying technical issues and guiding clients toward resolutions. Your bilingual communication skills will be vital for troubleshooting and enhancing customer experience. Ensure you're proficient in Sage products as you work both independently and as part of a collaborative team.

Key Responsibilities:
• Analyze and troubleshoot customer software issues
• Serve as a technical resource for Sage clients
• Maximize first call resolution and client satisfaction




• Maintain current knowledge of Sage services
• Support and document customer interactions effectively

Requirements:
• Must be bilingual in French and English
• Proven experience in customer service or technical support
• Solid analytical and critical thinking skills
• Ability to work in a hybrid model with onsite days
• Familiarity with Sage products and applications

Utilize your expertise in bilingual customer support to create exceptional solutions for Sage clients.
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📌 Sage Bilingual Customer Support Expert (British Columbia)
🏢 Sage
📍 British Columbia