Start a rewarding career with DHL Express as a Bilingual Contact Centre Advisor in Brampton, ON. You'll handle customer inquiries across multiple channels to enhance service delivery.

This role involves managing inbound interactions via calls, chat, and email while striving for exceptional service quality. Your focus on maintaining average handling time and customer satisfaction will help drive DHL's commitment to connecting people and improving lives. Multi-tasking and effective communication are essential for success in this rapid-paced environment.

Key Responsibilities:
• Address customer inquiries via phone, chat, and email
• Maintain service targets with an AHT
• Provide ongoing shipment updates to customers
• Use automated systems for service requests
• Show empathy and professionalism in customer interactions

Requirements:
• Relevant experience in Call Centre Customer Service
• Capacity to manage multiple chat sessions
• Strong customer service orientation
• Excellent problem-solving skills
• Proficient in written and verbal communication

Your skills in empathy and effective communication will support DHL's customer commitment in Brampton.
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📌 Contact Centre Advisor Bilingual Opportunity (Ontario)
🏢 Deutsche Post
📍 Ontario