Join Cabot Revelstoke Mountain Lodge as the Guest Services Manager. Craft memorable guest experiences by leading a high-performing team dedicated to luxury service.

In this full time Guest Services Manager position, you will be responsible for all aspects of guest interaction and service operations at Cabot Revelstoke Mountain Lodge. Your leadership will ensure the delivery of exceptional experiences, cultivate a guest-focused culture, and monitor service quality through feedback and metrics. Collaborate with various departments to maintain and elevate Cabot’s luxury standards.

Key Responsibilities:
• Guide all guest interactions for personalized experiences
• Manage service recovery and feedback processes for guests




• Oversee daily operations of guest services team
• Ensure seamless collaboration among departments
• Track guest satisfaction trends and service quality

Requirements:
• Relevant experience in guest services management
• Strong command of luxury service standards
• Demonstrated leadership and coaching skills
• Excellent organizational and interpersonal abilities
• Flexible schedule for various shifts

Drive exceptional guest experiences at Cabot Revelstoke Mountain Lodge by leading with passion and dedication.
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📌 Guest Services Management Role (British Columbia)
🏢 Revelstoke Mountain Resort
📍 British Columbia