EliseAI seeks a skilled Product Solutions Analyst in Toronto, offering full-time, on-site work. This role involves client support and technical expertise to enhance user experience and operational efficiency.
As a vital member of EliseAI's Product Solutions team, you'll act as the first line of defense for clients, troubleshooting issues through your technical knowledge and empathy. The position demands a comprehensive understanding of client systems, enabling you to deliver exceptional service and resolve problems swiftly.
Key Responsibilities:
• Serve as the initial point of contact for client inquiries
• Deliver empathetic solutions and gather issue details
• Manage ticketing queues and meet internal KPIs




• Develop expertise in client onboarding and product integration
• Communicate clearly with clients regarding updates and resolutions
Requirements:
• 1+ years in Technical Support or related role
• Experience with CRMs like Zendesk
• Solid technical proficiency and problem-solving skills
• Effective communication skills in client interactions
• Willingness to work in person 4-5 days weekly
Contribute your technical support expertise to elevate client satisfaction at EliseAI.
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📌 On-Site Product Solutions Analyst in Toronto
🏢 Euro Staffs
📍 Toronto