We’re looking for motivated, engaged people to help make everyone’s journeys better.
Reporting into the General Manager / Deputy GM / GM Operations
In a secondary line of responsibility the Specialist, ICC has a dotted reporting line to Unit Finance
Administer and communicate accurate and timely customer flight and passenger data and enabling the unit to plan, produce, deliver and invoice according to customer requirements and agreements.
Acts as communication point within unit for internal and external communication with local customers
Receives / inputs passenger and flight data into customer's self-billing system (i.e. Air vision) as well as gg's ERP system accordingly
Facilitates the printing, sorting and distribution of labels / galley tags / diagrams / production documents and delivery notes
Provides short-term customer forecasting data where applicable (linked to reservation system)
Documents all unscheduled exceptional services and goods to be billed to customers (e.g. extra trip log, charters, etc.)
Organizes and validates documentation and transfer to billing for processing including wastage
Assists customer services and invoicing on data queries
Actively monitors the customer's systems for aircraft changes prior to departure and initiates and communicates the changes accordingly
Reviews, maintains and follows the airline SLA's
Sustains and maintains legal/compliance requirements across health and safety, food safety, security, and gateOPEX (in-house operational excellence program).
Responsible for weekly schedules to ensure targets are met efficiently with the correct shift manning and responsible for training of new employees.




Numeracy and literacy in local language
Education to high-school / A-Level preferred
Experience in extracting information from data and pulling information together
Computer literacy required including Microsoft Office knowledge preferable.
Previous experience of working in a role where strong attention to detail and accuracy was essential.
Demonstrated Competencies to be Successful in the Position: Thinking - Information search and analysis, problem resolution skills Engaging - understanding others, team leadership, developing people Inspiring - influencing and building relationships, engaging and inspiring, communicating effectively Achieving - delivering business results under pressure, championing performance improvement, customer focus
The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.




Candidates will be required to go through a criminal background check.
gategroup is an equal opportunity employer committed to workforce diversity.
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or other ground under applicable law.
Gate Gourmet Canada Inc. is pleased to accommodate applicants who have a disability up to the point of undue hardship during the recruitment, assessment, and selection process. Please inform our Recruitment Team if you require a disability-related accommodation to participate in the recruitment process.
gategroup is the global leader in airline catering, retail-on-board and hospitality products and services.
gategroup provides passengers with superior culinary and retail experiences, leveraging innovation and advanced technology solutions.
Headquartered in Zurich, Switzerland, gategroup delivers operational excellence through the most extensive catering network in the aviation industry, serving passengers from over 200 operating units in over 60 countries/territories across all continents.
We work in an exciting industry - fast-paced and ever-changing.
Industry trends and customer expectations are constantly evolving and it is critical that we are agile, innovative and ready for change - and our people are our driving force.
We offer attractive opportunities to be part of this fast-paced and truly international working environment.
For further information, please visit www.gategroup.com.

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📌 Specialist, Information Control Center (Ontario)
🏢 gategroup
📍 Ontario