Join our team as an on-site IT Support Technician in Kitchener-Waterloo. This full-time role involves proactive troubleshooting, ticket management, and technical support to empower employees in their tasks.

We're seeking a motivated IT Support Technician to enhance our IT team's effectiveness. Your role will center around solving technical issues, supporting MacOS and SaaS applications, and assisting in managing internal events. The position requires clear communication and an organized approach to handling multiple tasks.

Key Responsibilities:
• Manage Jira ticket queue and resolve issues efficiently
• Provide support for MacOS, network problems, and troubleshooting
• Assist with planning and technical needs for internal events




• Undertake independent projects and improve support processes
• Create and update documentation for clearer team workflows

Requirements:
• 2+ years in IT Support or Help Desk role
• Experience with MacOS, SaaS applications, and A/V setups
• Strong independent troubleshooting skills
• Proficient in Jira, Slack, and Zoom
• Must be comfortable with hands-on support

Leverage your IT skills while fostering community growth in a collaborative setting.
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📌 IT Support Technician in Kitchener-Waterloo (Ontario)
🏢 United States Digital Space
📍 Ontario