Elevate your technical skills as a Bilingual Customer Service Representative with Moneris. Deliver exceptional support to merchants while leveraging your fluency in English, Cantonese, and Mandarin.
This role on the technical Customer Experience team entails providing dedicated service to Moneris merchants in Toronto or Sackville. You will troubleshoot POS systems, manage inbound service requests, and identify upsell opportunities. Clear training, a supportive culture, and growth pathways await motivated candidates.
Key Responsibilities:
• Provide technical phone support using user guides and manuals
• Respond to inbound service requests and resolve issues promptly
• Promote Moneris products through cross-sell and up-sell strategies
• Document customer interactions for compliance and reporting
• Meet productivity and quality assurance performance targets
Requirements:
• 1+ years of customer service experience in a contact center
• Fluency in English, Cantonese, and Mandarin, both written and verbal
• Proficiency with software and hardware like routers and modems
• Robust attention to detail in a fast-paced work environment
• Flexibility for rotating shifts, including evenings and weekends
Harness your customer service expertise and linguistic skills to enhance merchant satisfaction at Moneris.
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