Join FIKA as a Retail Experience Supervisor, leading store operations and enhancing the shopping experience through exceptional service and team collaboration. Oversee diverse responsibilities while ensuring compliance.
As a Retail Experience Lead with FIKA Company, you will manage store operations, from opening procedures to daily supervision of staff. You’re expected to maintain an organized setting while training team members and meeting customer service excellence. Through proactive engagement, you will uphold the high standards FIKA is known for.
Key Responsibilities:
• Oversee retail store opening and closing procedures
• Assist customers while delivering exemplary service
• Onboard and educate new staff members
• Resolve customer issues effectively
• Implement and motivate sales strategies across the team
Requirements:
• 2 years retail experience necessary
• High school diploma or GED required
• Proven ability in customer service and conflict resolution
• Clear criminal record needed for employment
• Provincial cannabis certification required
Become a key player in enhancing retail operations at FIKA and make a difference in customer satisfaction and team success.
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