Support newcomers in Calgary as a Client Care Representative with Immigrant Services Calgary. Your role in providing essential settlement services will make a meaningful difference in their lives.

This hybrid position, reporting to the Client Care Manager, supports the provision of services to immigrants and refugees. You will ensure newcomers receive the help they need through effective communication and culturally sensitive support. The temporary role lasts until March 31, 2027, demanding in office presence for at least three days a week to engage directly with clients during their settlement journey.

Key Responsibilities:
• Engage and assist newcomer clients as they arrive
• Answer inquiries regarding settlement and support services




• Perform needs assessments to guide referrals
• Create and update client records using CRM systems
• Coordinate appointments for Gateway and language services

Requirements:
• Office Administration diploma or related education
• 1-2 years in customer service or administrative roles
• Experience in cross-cultural client engagement
• Proficient in MS Office and CRM utilization
• Skilled in handling multi-line phone systems

Empower newcomers to integrate smoothly into Canadian life at Immigrant Services Calgary.
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📌 Immigrant Services Client Care Representative (Alberta)
🏢 Calgary
📍 Alberta