Coast Victoria Hotel & Marina by APA, 146 Kingston St, Victoria, British Columbia, Canada

Job Description
Posted Tuesday, August 18, 2026 at 10:00 AM

At Coast Hotels, we believe our Ambassadors (employees) are at the heart of creating refreshingly local exceptional guest experiences. We are proud to live our core values by fostering an inclusive workplace where diverse perspectives and backgrounds strengthen our team, our service, and our connection to the communities we serve.

The Front Desk Agent will contribute to the overall success of the hotel by providing superior customer service and administrative support to the Front Office.

Responsibilities:

Provides customer service and handles administrative duties such as the check-in and check-out of guests, handling guest concerns, assisting with the arrivals and departures of groups and tours and luggage storage

Follows established procedures and policies when completing tasks

Receives, sorts and distributes incoming mail

Prepares and sends courier packages and ensures accurate billing and records

Orders office supplies and maintains inventory levels

Acts as an Ambassador for Coast, including greeting guests and handling basic inquiries

Demonstrates a customer service attitude with internal/external contacts

Provides basic data entry and transaction handling service for the Front Office

Inputs data accurately into the appropriate database

Produces statistics and reports on the data as per standard formats





Reports discrepancies in room rates, payment information and credit arrangements to appropriate manager for follow up

Verifies the accuracy of their daily inputs, including payment transactions, and submits their daily shift audit for review by the night audit

Handles cash, cheques, credit and debit card transactions in accordance with hotel policies

Other duties as required

Skills/Knowledge/Experience:

Minimum 1 year experience in similar position preferred

Secondary School Diploma

Advanced communication, interpersonal, and customer service skills

Technical aptitude

Beginner level in the use of MS Office Suite

Qualified appearance and attitude

Bondable

Exemplifies Coast's core values and enjoys working in a culture of accountability

Able to work a flexible schedule which includes evenings, weekends and some nights

Coast Hotels offers a variety of benefits, including competitive wages & benefits, employee discounts, training & development, career advancement opportunities& more!

Coast Hotels is committed to creating an inclusive and accessible workplace for all candidates and Ambassadors. If you require accommodation during the hiring process, please let us know.

Coast Hotels would like to thank all interested applicants
Only those selected for an interview will be contacted

Coast Victoria Hotel & Marina by APA, 146 Kingston St, Victoria, British Columbia, Canada

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📌 Front Desk Agent (British Columbia)
🏢 Coast Hotels
📍 British Columbia