Step into a rewarding career as a B2B Customer Care Representative with Pacific Smoke International in Markham. Provide top-tier service to customers through phone and email inquiries and order management.

We are inviting detail-oriented candidates to consider this permanent, full-time role at PSI, where you will play a key role in ensuring customer satisfaction. Responsibilities include answering inquiries, managing accounts, processing orders in our ERP system, and resolving issues efficiently. The ideal candidate thrives in a dynamic work environment and contributes positively to teamwork.

Key Responsibilities:
• Offer exceptional inbound and outbound customer support
• Answer customer inquiries promptly for positive experiences




• Handle multiple accounts and manage service requests
• Analyze and document issues for future improvements
• Process orders and warranty claims accurately

Requirements:
• 1-2 years experience in a customer service role
• Excellent verbal and written communication skills
• Bilingual candidates (English and French) preferred
• Experience with ERP systems an asset
• Robust judgment and problem-solving skills

Bring your customer-focused attitude to Pacific Smoke and enhance client experiences in our booming industry.
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📌 B Customer Care Representative at Pacific Smoke (Ontario)
🏢 Pacific Smoke International
📍 Ontario