Shape the future of IT Change Enablement as the Continual Improvement Lead at Canada Life. Focus on enhancing existing processes to meet business objectives, all while minimizing operational risks.

This full time position reports directly to the Director, Enterprise Change Enablement. You will identify improvement opportunities, implement best practices, and drive measurable enhancements across change processes. Collaborate with IT specialists to deliver impactful insights and strengthen organizational capabilities.

Key Responsibilities:
Lead strategy for continual process improvements
Analyze and recommend enhancements to change governance
Maintain the IT Change Enablement roadmap aligned with objectives
Conduct maturity assessments and process reviews
Provide training for change enablement understanding

Requirements:
Degree/diploma in business or computer science
12+ years Technology Operations/Support with ITSM experience
Excellent negotiation and communication skills
ITIL certification; familiarity with Service Now modules
Solid technical background across IT infrastructure

Leverage your expertise to enhance Canada Life's IT Change Enablement practice.
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📌 Continual Improvement Lead – Canada Life London
🏢 TechAlliance of Southwestern Ontario, London Economic Development
📍 Canada