As a Contract Management Senior Specialist you will play a critical role in driving vendor relationships, optimizing third‑party performance, and enabling strong business outcomes through strategic sourcing, contracting, and partnership management. You will collaborate across multiple business areas to ensure we secure competitive agreements, manage risks effectively, and deliver exceptional service to our internal stakeholders and customers.

Key Accountabilities
1. Vendor Contracting

Provide leadership and subject‑matter expertise across procurement projects and outsourcing initiatives, including the development, negotiation, and management of low and medium risk contracts.

Lead collaborative contracting activities with key stakeholders—including Business Units, Procurement, Legal, Risk, and Vendor Governance—covering RFIs, RFPs, MSAs, SOWs, amendments, change requests, and NDAs.

Ensure best‑in‑class service delivery and competitive commercial agreements by engaging appropriate stakeholder groups and adhering to required project, operational, procurement, and risk frameworks.

Act as a trusted advisor, ensuring alignment with all Procurement policies, sourcing best practices, and enterprise standards related to third‑party contracting.

2. Relationship Management

Build proactive and trusted partnerships with stakeholders, Procurement, Legal, Risk, and Vendor Governance teams to identify cost‑effective, innovative solutions that enhance product and service delivery.

Partner closely with Vendor Governance Risk Management, Vendor Information Security Management, and Operational Risk to appropriately assess, mitigate, and manage third‑party risk.

Serve as a key liaison between vendors and business units, fostering strong collaboration, maintaining strategic alignment, and ensuring vendors are positioned to deliver optimal performance and innovation.

3. Vendor Performance Management

Oversee compliance with all enterprise risk policies and ensure that vendors meet requirements set out by Vendor Governance—such as risk assessments, scorecards, audits, and business continuity planning.

Develop deep expertise in existing and future contracts, ensuring a full understanding of vendor obligations and performance expectations.

Establish, track, and report on KPIs and SLAs to measure vendor performance and identify gaps or issues requiring corrective action.

Conduct regular performance reviews, operational meetings, and touchpoints to ensure strategic alignment, address emerging issues, and strengthen vendor accountability.

4. Issue Management





Lead the resolution of major service disruptions related to contracted services, working with business stakeholders and vendors to restore service quickly and effectively.

Act as the primary escalation point for complex vendor‑related issues, driving root‑cause analysis and long‑term corrective actions.

Qualifications

Bachelor’s degree or equivalent business experience, with 3+ years of experience in Procurement, Strategic Sourcing, or Vendor Management.

Strong knowledge of insurance business operations, procurement processes, sourcing methodologies, contract law, and regulations relevant to third‑party engagements.

Proven ability to build robust internal and external relationships and navigate complex stakeholder environments.

Excellent collaboration, negotiation, and influencing skills, with the ability to balance business needs, vendor capabilities, and contractual obligations.

Excellent communication and presentation skills, including experience presenting to senior and executive audiences.

Strong analytical, problem‑solving, consulting, and conflict‑management skills.

Highly self‑motivated with a strong drive for quality outcomes and the ability to achieve results through cross‑functional or indirect resources.

Demonstrated project management experience.

If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

When you join our team

We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see

The role being advertised is an existing vacancy.

關於宏利和恒康
宏利金融公司是一家業界領先的國際金融服務商，致力於幫助人們實現「輕鬆投資理財，樂享豐盛人生」。若要進一步了解我們，請瀏覽 https://www.manulifeim.com/institutional/tw/en

宏利是平等機會僱主




在宏利／恒康，我們擁抱多元。我們致力於吸引、培養及挽留和所服務客戶同樣多元的員工，並從而營造包容的工作環境，接納文化和個體差異。我們矢志維持公平的招聘、挽留、晉升及薪酬制度，我們管理的所有實踐及項目不會因種族、血統、原籍地、膚色、族裔、國籍、宗教或宗教信仰、信仰、性別（包括懷孕及其相關情況）、性取向、遺傳特徵、退伍軍人身份、性別認同、性別表達、年齡、婚姻狀況、家庭狀況、殘疾或受適用法律保護的任何其他因素而區別對待。

我們的首要任務是消除障礙，為員工提供平等就業機會。人力資源部代表將盡力為應徵過程中提出要求的申請人提供合理協助。申請人要求提供協助所分享的信息將會按照適用法律及宏利／恒康政策儲存及使用。應徵過程中如需協助，請聯絡 [email protected]。

Referenced Salary Location
Waterloo, Ontario

Working Arrangement
混合式

Salary range is expected to be between
$70,500.00 CAD - $117,500.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D; insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

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📌 Contract Management Senior Specialist (Ontario)
🏢 Manulife Financial
📍 Ontario