Elevate your career as a Technical Support Advisor at John Brooks Company in Mississauga, ON, where you'll assist customers with various IT solutions, including ERP systems and Microsoft Office Suite. Your attentiveness to user needs will help ensure smooth operations.

As part of the IT team, you will provide essential support for a range of software and hardware issues, helping users navigate their challenges effectively. This position emphasizes customer satisfaction and requires familiarity with ticketing systems to document and resolve issues efficiently.

Key Responsibilities:
• Provide first and second-tier support for IT issues
• Assist with the setup and configuration of corporate devices
• Manage customer support inquiries through ticketing systems




• Maintain comprehensive records of IT assets
• Create user-friendly help documentation for common issues

Requirements:
• College diploma and at least 3 years of technical support experience
• High proficiency with ERP systems and Windows 11
• Competence in handling user account management
• Solid problem-solving and communication skills
• Customer service-oriented with a calm demeanor

Leverage your technical skills to support John Brooks Company and enhance user experience across the organization.
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📌 Technical Support Advisor at John Brooks (Ontario)
🏢 John Brooks
📍 Ontario