Become a Complaints Resolution Advisor for Alberta Transportation in Edmonton, where you will tackle and resolve complex external complaints. This full time role focuses on effective conflict resolution and service excellence.

In this vital role, you will be the front line for the Transportation Safety Services division, leading the intake and resolution of complaints. You will have significant responsibilities in developing complaint procedures and facilitating issues management. Strong analytical and communication skills are essential for guiding public-facing responses and achieving ministry objectives.

Key Responsibilities:
• Act as the primary resolution point for incoming complaints
• Develop and maintain effective complaint procedures
• Facilitate issues management smoothly




• Provide conflict resolution expertise
• Support strategic integration and complaint resolution goals

Requirements:
• University degree in relevant fields plus 2 years related experience
• Experience in complaints resolution and conflict management
• Strong analytical and issues management skills
• Excellent communication and interpersonal abilities
• Proven ability to triage and resolve complex issues

This role is pivotal in ensuring a high standard of service and responsiveness within Alberta's transportation framework.
#J-18808-Ljbffr

📌 Complaints Resolution Advisor Edmonton (Alberta)
🏢 Government of Alberta
📍 Alberta