Join Level as a Guest Services Agent, where cultivating guest relations is key. Engage with clients, manage inquiries, and elevate their experience within our vibrant urban properties.
The Guest Services Agent role emphasizes relationship-building and requires excellent organizational skills. You will be the first point of contact for guests, ensuring all requests and inquiries are addressed efficiently. Support vendors and guests by coordinating schedules while assisting with check-in/check-out and special requests. This position is perfect for individuals who excel in energetic environments and love customer interactions.
Key Responsibilities:
Accommodate special guest requests with care
Oversee check-in and log maintenance requests




Process and manage incoming/outgoing packages
Communicate closely with housekeeping and maintenance
Respond promptly to guest inquiries and complaints
Requirements:
High School Degree or equivalent
Background in hotel or customer service
Proficient with MS Outlook, Word, and Excel
Robust communication and interpersonal abilities
Ability to thrive in quick-paced settings
Make a positive impact on guest experiences as part of Level's dedicated team.
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📌 Guest Services Professional Position Vancouver
🏢 Onni Group of Companies
📍 Vancouver