Become a Bilingual Cash Settlement Assistant at H&R; Block, where your skills will enhance client support in both English and French. This role is essential for managing client communications and resolving debt issues effectively.
Reporting to the Settlement Team Supervisor at H&R; Block, your responsibilities will include managing calls, understanding client needs, and processing payments. You will be instrumental in validating debt amounts and conducting effective collections campaigns tailored to the client's financial situations.
Key Responsibilities:
• Handle inbound and outbound client calls promptly
• Identify and clarify client needs with solutions
• Validate debt amounts using various software applications
• Conduct collections campaigns through different media
• Process payments and support Peace of Mind claims
Requirements:
• Must be fluent in English and French
• Knowledge of personal income tax preferred
• Proficient in Microsoft Office tools
• Detail-oriented with solid multitasking skills
• Excellent communication and analytical skills
Cultivate your career with H&R; Block while supporting clients through effective debt management and payment processes.
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