We are so excited that you are reading this and hope that you will decide to apply!
As an Optima customer support representative, we believe in human-centred, high-quality customer experiences . Using chats, phone calls and emails as working tools, you’ll be there to listen, support and problem solve for Optima customers.
We offer full time inbound customer service customer service roles, opportunities where the hours of operations are traditionally in between 8am and 8pm, from Monday to Saturday. We are currently seeking Full time candidates.
Optima is the place for you! We are a client driven, people focused organization that thrives on having our people initiate creative and innovative ways to enhance the customer service experience to the next level!
Benefits of joining Optima: Flexible schedule from 8am to 8pm
Friendly and cooperative team
Referral program (Refer someone to work at Optima, and we will reward that!)
Opportunity to grow within the company and challenge yourself in different roles
Potential to become a Licensed Insurance Advisor
Perks through the Perkopolis platform for Optima employees
What you will be doing: Answering Inbound calls from our customers
Listen carefully to customers, and personalize their experience
Resolve challenging situations while maintaining call control




Support your peers by working together and sharing winning strategies-> that is how we offer impeccable services
You're an ideal candidate if: Fluently Bilingual in English and French
High school or higher education preferred
Can adapt quickly to changing situations
Are motivated by helping others
Have mastered the art of analyzing and problem solving
Have an appreciation of technology
Have already worked in the customer service industry, whether it be call center or retail
What we offer: Full time hours
Bonus programs that are performance driven
3 weeks paid training
Continuous support while in your role
Employee Health Spending Account
About Us: Optima Communications International Inc. is a professional outsource contact centre providing customer service solutions to major Canadian corporations since 1992. We pride ourselves on our people and the close working relationships we have with long standing clients, market leaders in Financial, Utilities and Business Services. We’ve established a sterling reputation in our industry as the call centre of choice by acting as a seamless extension of our clients and their business.
Location: Conveniently located in the Whitby Mall, spacious, bright open concept. The DRT is a 2 minute walk, located just outside our office building.
Optima wishes you all the best in your employment search!

#J-18808-Ljbffr

📌 Bilingual Inbound Customer Service Representative (Ontario)
🏢 Optima Communications International
📍 Ontario