Drive customer engagement at Mako as a remote Customer Success Associate. Leverage your finance expertise and communication skills to delight clients throughout Canada.

Mako, a rapidly growing fintech organization, is in search of a Customer Success Associate dedicated to building robust customer relationships. In this role, you will track customer engagement with our SaaS platform, address their concerns, and identify cutting-edge automation solutions to enhance their business processes. Regular interactions and strategic reviews will ensure that clients achieve their goals with our technology.

Key Responsibilities:
• Engage and support customers to foster satisfaction
• Assess customer platform usage and growth opportunities




• Guide customers in implementing automation improvements
• Conduct performance reviews to strategize actions
• Collaborate with sales teams for upsell initiatives

Requirements:
• Profound understanding of the finance and wealth sectors
• Bachelor's degree in a relevant discipline from a significant Canadian university
• Passionate communicator with client nurturing skills
• Quick learner of technical details
• French language ability preferred

Enhance customer success and fulfill your passion for finance with Mako’s innovative SaaS solutions.
#J-18808-Ljbffr

📌 Remote Fintech Customer Success Associate (Quebec City)
🏢 Mako Financial Technologies
📍 Quebec City