Join Fidelity as a Client Experience Associate in Toronto while enjoying a hybrid work model. This role focuses on supporting clients, driving product adoption, and providing application assistance.
In this significant role, you'll partner with the Digital Product Development team to support clients throughout their journey. Your efforts will ensure a smooth onboarding experience and assist users with any application-related challenges. Ideal candidates will demonstrate curiosity, problem-solving skills, and a commitment to customer satisfaction.
Key Responsibilities:
• Drive product adoption through virtual client interactions
• Support clients by troubleshooting onboarding issues
• Provide technical support for Android and iOS applications
• Collect qualitative user feedback for product improvement
• Advocate for clients in product planning discussions
Requirements:
• 3+ years in financial services or client support
• Experience in data-driven and metrics organizations
• University degree or equivalent experience
• Bilingual in French is considered an asset
• Familiarity with custodial platforms is advantageous
Bring your problem-solving skills and dedication to client success to Fidelity and help shape better financial futures.
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📌 Fidelity Client Experience Associate Role (Ontario)
🏢 Fil
📍 Ontario