Elevate IT governance and service quality with the Winnipeg Foundation as the Manager of IT Service Management & Governance. Ensure technology services are aligned with core mission and community impact.

In this vital role, you will enhance IT service management processes and champion governance practices. As a key leader, you will facilitate project intake, oversee vendor relationships, and drive compliance initiatives. Your innovative approach will aid in improving user experience and operational efficiency throughout the Foundation.

Key Responsibilities:
• Lead improvements in ITSM processes and service metrics
• Facilitate governance forums for service enhancement
• Manage software asset and vendor lifecycle initiatives




• Oversee IT operating budgets and performance tracking
• Support user engagement through training and resources

Requirements:
• 5+ years in IT leadership or service management
• Proven track record with ITIL or similar frameworks
• Hands-on experience with ITSM tools
• Excellent communication and facilitation skills
• Solid background in change management practices

Transform the digital landscape and support community initiatives at the Winnipeg Foundation!
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📌 Manager of IT Governance and Service Excellence (Manitoba)
🏢 Winnipeg Foundation
📍 Manitoba