Enhance IKO's brand reputation as the HSS Community Manager located in Mississauga. This role emphasizes customer interaction and online community engagement across various platforms.

In this fixed-term position, you'll be the face of brand interactions on social media and review sites. Your responsibilities include monitoring brand sentiment, responding to customer feedback, and managing online reviews. This role requires someone who is a critical thinker and adept at solving problems while balancing brand standards with customer expectations.

Key Responsibilities:
• Monitor online conversations and user-generated content
• Respond effectively to comments and reviews
• Manage brand reputation across various social media platforms




• Identify emerging reputation risks for escalation
• Prepare performance reports on engagement metrics

Requirements:
• Experience in community management and social media moderation
• Excellent written communication skills and tone awareness
• Robust analytical skills for sentiment analysis
• Familiarity with community management tools
• Ability to manage multiple brands simultaneously

Be the key point of contact for IKO's online community while driving brand excellence.
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📌 HSS Community Manager at IKO (Ontario)
🏢 IKO
📍 Ontario