Join Graymont as a Customer Service Supervisor and champion exceptional service standards. This hybrid role allows you to lead a talented team dedicated to customer satisfaction.
As a vital part of Graymont, located anywhere in AB, BC, MN, UT, WA, or WI, you will guide your team of Customer Service Representatives toward achieving operational excellence and high-quality service. Responsibilities include tackling complex customer issues and implementing performance metrics to ensure alignment with service goals.
Key Responsibilities:
• Coach and develop a team for enhanced service excellence
• Monitor team performance against established KPIs
• Support the implementation of effective service processes
• Coordinate customer order management and dispatch
• Collaborate with internal departments for issue resolution
Requirements:
• Background of 5-7 years in Customer Service
• Expertise in JDE Order Management and related software
• Strong mentoring and team building skills
• Exceptional communication and organizational skills
• Ability to thrive in a rapid-paced environment
Take the lead in delivering outstanding customer service excellence with Graymont, driving successful outcomes for customers and your team.
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