Join SPS Commerce as a Customer Success Executive, influencing major CPG companies in a hybrid role. Your expertise in compliance and relationship management will be essential.
This position focuses on ensuring large consumer packaged goods clients receive maximum value from SPS solutions. You will navigate their journey from onboarding to renewal while analyzing deductions and compliance data. Collaborating with various internal teams, you will translate client needs into actionable insights that enhance service delivery and account retention.
Key Responsibilities:
• Manage relationships with complex CPG accounts
• Oversee customer onboarding and product training
• Evaluate compliance data to recommend solutions
• Coach clients on retail operations and best practices
• Monitor engagement and safeguard renewal prospects
Requirements:
• Bachelor’s degree in a related field preferred
• 5-10 years with major retailers or CPG firms
• Strong relationship management skills
• Explicit communication of technical information
• Aptitude for data-driven decision-making
Guide major CPG accounts through successful interactions with SPS Commerce's innovative solutions.
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